This Refund Policy explains your cancellation and refund rights when you buy a Lumen licence. It forms part of, and should be read with, our Terms of Service. Purchases are processed by our Merchant of Record, Paddle.com Market Ltd (Paddle), which issues refunds on our behalf.
1. The Free / Dev tier
The Free / Dev tier is free of charge, so there is nothing to refund.
2. Our 30-day money-back guarantee
We offer a 30-day money-back guarantee on every paid licence. If you are not happy, for any reason, email us at contact@lumeneditor.com within 30 days of your purchase and we will arrange a full refund — no questions asked. This guarantee is in addition to, and does not affect, your statutory rights below.
3. Your statutory rights (consumers)
If you are a consumer — an individual buying outside your trade, business, craft or profession — you have legal rights that this policy does not take away:
Cancellation (cooling-off period)
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a distance purchase. Because a Lumen licence gives you immediate access to downloadable digital content, we ask you to agree at checkout that we may supply it straight away, and to acknowledge that once supply has begun you lose this 14-day right to cancel. Our 30-day money-back guarantee above is more generous and applies regardless.
Faulty or misdescribed content
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair or replacement and, where that does not fix the problem, to a price reduction or refund. These rights are not time-limited to the 30-day guarantee.
4. Business purchases
If you buy as a business, the consumer cooling-off period and Consumer Rights Act remedies above do not apply, but our 30-day money-back guarantee still does, together with any specific terms we have agreed with you in writing.
5. Renewals
Annual licences renew automatically unless you cancel. You can cancel future renewals at any time using the link in your Paddle receipt or by emailing us; cancelling stops the next renewal and your licence continues until the end of the current term. If a renewal charge is taken and you no longer want the licence, contact us within 30 days of that charge and we will refund it under the guarantee.
6. How to request a refund
Email contact@lumeneditor.com from the address you used to buy, with your Paddle order or receipt number — or use the help/refund link in your Paddle receipt. Once approved, refunds are made by Paddle to your original payment method, usually within 5–10 business days depending on your bank or card provider.
7. When we may decline a refund
We may decline a refund where there is evidence of fraud, of abuse of the guarantee (for example, repeated buy-and-refund cycles), or of a breach of our Terms of Service. This does not affect your statutory rights.
8. Contact us
Any questions about a refund? Email contact@lumeneditor.com and we will help.